Refund policy

30 days to change your mind. If it's unworn, unwashed and the tags are still on, send it back for a refund or swap it for another size.

The short version

• Returns accepted within 30 days of delivery.
• Items must be unworn, unwashed, with the original tags attached.
• Size exchanges are free.
• Refunds go back to your original payment method within 3-5 business days of us receiving your return.

What we can take back

Your item needs to come back the way it arrived: unworn, unwashed, free of marks and odours, with the original tags attached. Trying it on is fine. Wearing it out is not.

If something comes back worn, washed or damaged, we may decline the return and send it back to you.

Size exchanges

Wrong fit is on us. Within Canada, we send a prepaid label and ship the new size free, once per order. If the size you want is sold out, you can pick another design or take a refund.

How to start a return or exchange

1. Email business.sanscari@gmail.com with your order number and what you'd like to do.
2. We'll reply with a return authorization, instructions and, for orders in Canada, a prepaid label.
3. Pack it up, attach the label and drop it off.

Please contact us before sending anything back. We can't process returns that arrive without a return authorization.

Refunds

Once your return arrives and passes a quick check, we refund the item price to your original payment method within 3-5 business days. Your bank may take a few more days to show it. Original shipping charges are not refundable.

Faulty or wrong item

If your order arrives damaged, misprinted or not what you ordered, email us a photo and we'll replace it or refund you in full, shipping included.

Orders outside Canada

The same 30-day window applies. Return shipping from outside Canada is paid by the customer, and duties or taxes charged by your country are not refundable by us.

The fine print

• Items marked Final Sale can't be returned or exchanged unless faulty.
• The 30 days start on your delivery date. The policy in place on the day you ordered is the one that applies to your order.
• We keep this policy generous by keeping it fair. We may refuse returns, or limit future ones, where it is being misused.
• Nothing here limits your rights under applicable consumer protection laws.

Questions? Email business.sanscari@gmail.com or call +1 226 966 3134.

Last updated: October 11, 2026